Recreation Programs
- Full refund is issued if the Recreation Services cancels a program (prorated as applicable).
- Refunds are granted if the program is not suitable for the customer (i.e. ability, safety, maturity, concerns, etc.) and prorated as applicable based on the programmer’s discretion.
- Full refund, less administration fee is issued if patron withdraws from a program more than 48 hours prior to the start date of class.
- No refund issued if patrons withdraw from a program within 48 hours of the start date of the class.
- Once a program has started refunds are pro-rated for medical reasons upon provision of medical authorization.
First Aid, CPR & Sewing Programs
- Full refund is issued if the Recreation Service cancels a program (prorated as applicable).
- Refunds are granted if the program is not suitable for the customer (i.e. ability, safety, maturity, concerns, etc.) and prorated as applicable based on programmer’s discretion.
- Full refund, less administrative fee, is issued if patron withdraws from a program more than seven days prior to the start date of the class.
- No refund issued if patron withdraws from a program within seven days of the start date of the class.
- Once a program has started refunds are pro-rated for medical reasons upon provision of a medical authorization.
All Day Camps (summer / spring break, professional days, etc.)
- Full refund is issued if the Recreation Service cancels a program.
- Refunds are granted if the program is not suitable for the customer (i.e. ability, safety, maturity, concerns, etc.) and prorated as applicable based on programmer’s discretion.
- Full refunds, less an administration fee, is issued if patron withdraws from a program more than seven days prior to the start date of the class.
- No refunds issued if patron withdraws from a program within seven days of the start date of the class.
- Once a program has started refunds are pro-rated for medical reasons and will be refunded 50% for days not attended if the office is informed prior to the program start (start of the day).
Fitness centre Memberships
- Ten (10) time passes are non-refundable; however, can be transferred to another patron.
- Refunds are pro-rated for medical reasons upon provision of medical authorization.
- Refunds are pro-rated if a patron is moving out of town upon proof of a forwarding address.