The Village has adopted a Bylaw Enforcement Policy which establishes that the Village relies primarily, but not exclusively, on citizen complaints as a means of enforcing regulatory bylaws. Bylaw complaints must be submitted in writing and include the following information: a description of the nature of the infraction, the date, time and specific location of the infraction, and contact information of the complainant.
You may submit complaints the following ways:
- Online Customer Service Request form
- Online Customer Service Request Form for dog related issues
- Submitting a Customer Service Request Form in person at 7400 Prospect Street
- Submitting a Customer Service Request Form via email
- Submitting a Customer Service Request Form via fax: 604.894.6136
- Submitting a Customer Service Request Form via mail to Village of Pemberton, Box 100, Pemberton BC V0N2L0
Please note that we cannot act on a complaint without the provision of your name, address, phone number and details of your complaint.
Considerations Before Submitting a Bylaw Complaint
Bylaw complaint information is confidential and will not be released, except as required under the Freedom of Information and Protection of Privacy Act or otherwise as required by law. The Village may require you to act as a witness should a Bylaw complaint case proceed to Court if an infraction cannot otherwise be resolved.
Often complaints can be resolved amicably between neighbours. It is recommended that whenever possible, residents attempt to resolve their issues before contacting the Bylaw Officer for assistance.
I have a Noise Complaint. Who do I talk to?
Several agencies deal with noise issues. Report excess noise to the agency related to your noise complaint:
Contact Village of Pemberton Bylaw Services by phoning 604.894.6135, email firstname.lastname@example.org or submit an online customer service request for the following types of noise:
- Barking dogs
- Car alarms
- Residential noise
Phone the RCMP non-emergency line at 604.894.6634 for the following types of noise:
- Car alarms after hours
- House alarms
- Residential noise after hours and late night
- Village noise late night
Contact your Strata council or building manager to report noise in your strata complex.
Phone Transport Canada at 1-800-305-2059 to report noise or nuisance from: